on88b Privacy Policy

on88b ("the Company", "we", "us", "our") operates the online casino and sports betting platform accessible at on88b.app ("the Platform"). We are committed to protecting the privacy and personal data of all individuals who access or use the Platform ("Users", "Players", "you").

This Privacy Policy ("Policy") sets out in detail what personal data we collect from you, how we collect it, the purposes for which we use it, with whom we share it, how long we retain it, and your rights in relation to that data. It applies to all interactions you have with on88b, including account registration, game play, financial transactions, customer support communications, and browsing of the Platform.

This Policy is incorporated into and should be read alongside the on88b Terms and Conditions available at on88b.app/terms-conditions. By registering for or using the on88b Platform, you acknowledge that you have read this Policy and agree to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

on88b may update this Policy from time to time. The date of the most recent revision is displayed at the top of this page. Material changes will be communicated to registered account holders via email prior to taking effect.

on88b collects the following categories of personal data from Users of the Platform:

2.1 Identity Data

• Full legal name as it appears on your government-issued identification;
• Date of birth and age verification information;
• Copies or photographs of identity documents (e.g., MyKad, passport) submitted for KYC verification;
• Selfie or facial verification photograph where required by our KYC process.

2.2 Contact Data

• Email address registered to your on88b account;
• Malaysian mobile phone number registered to your account;
• Residential or mailing address where provided for identity verification purposes.

2.3 Financial Data

• Payment method details including e-wallet account identifiers (Touch 'n Go eWallet, Boost), bank account details (Maybank, CIMB, Public Bank), and cryptocurrency wallet addresses;
• Transaction history including deposit amounts, withdrawal requests, and processing status;
• Betting and gaming transaction records including stakes placed, outcomes, and balances.

2.4 Technical Data

• IP address and geolocation data at the time of login and transactions;
• Device type, operating system, and browser information;
• Session data including login timestamps, session duration, and navigation paths;
• Cookies and similar tracking technologies as described in Section 7.

2.5 Communications Data

• Records of customer support communications including live chat transcripts and email correspondence;
• Feedback, complaints, and dispute records submitted to on88b.

2.6 Responsible Gaming Data

• Deposit limits, loss limits, and session reminder settings configured by you;
• Self-exclusion status and history where applicable;
• Responsible gaming flag records where on88b has applied internal intervention protocols.

on88b collects personal data through the following methods:

• Direct submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or updating your account profile;
• Automated collection: Technical data collected automatically when you visit the Platform, including IP address, device identifiers, and cookie data through our web analytics infrastructure;
• Third-party sources: Identity verification data returned by our accredited KYC service providers; fraud risk data from our payment processing partners; geolocation data from IP-based location services used to enforce geographic access controls;
• Transaction records: Financial data generated by your use of the Platform including bets placed, winnings credited, and withdrawal transactions processed through integrated payment channels.

on88b uses the personal data we collect for the following purposes:

1. Account management: To create, maintain, verify, and administer your on88b player account, including processing on88b login requests, account authentication, and password management;
2. Service delivery: To provide access to casino games, sports betting markets, and wallet services; to process deposits and withdrawals in MYR through integrated Malaysian payment methods;
3. Identity verification and KYC: To verify your identity and age in accordance with our obligations under our international gaming licence and anti-money laundering requirements;
4. Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, collusion, multi-accounting, and other prohibited conduct;
5. Regulatory compliance: To comply with legal obligations, regulatory requirements, and directives from competent authorities, including record-keeping and reporting obligations;
6. Responsible gaming: To monitor gaming behaviour, apply intervention measures where problem gambling patterns are identified, enforce self-exclusion arrangements, and administer player-configured responsible gaming tools;
7. Customer support: To respond to enquiries, process complaints, manage disputes, and communicate with you regarding your account;
8. Platform improvement: To analyse aggregated, anonymised usage data for the purpose of improving Platform performance, user experience, and game offering;
9. Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw this consent at any time by contacting [email protected].

on88b processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the on88b Terms and Conditions, including account management, payment processing, and game delivery;
• Legal obligation: Processing required to comply with our obligations under applicable gaming regulations, anti-money laundering legislation, and directives from regulatory authorities;
• Legitimate interests: Processing undertaken for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics where these interests are not overridden by your data protection rights;
• Consent: Processing of data for direct marketing purposes, where your prior consent has been obtained. You retain the right to withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

on88b does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients only where necessary and subject to appropriate contractual safeguards:

• KYC and identity verification providers: Accredited third-party services used to verify player identities and ages in compliance with our licensing obligations;
• Payment processing partners: Financial institutions and payment service providers (including e-wallet operators and Malaysian banks) through which deposits and withdrawals are processed;
• Regulatory and law enforcement authorities: Where required by applicable law, court order, regulatory directive, or anti-money laundering reporting obligations;
• Game content providers: Where necessary to facilitate access to third-party game content hosted within the on88b Platform, limited to session authentication data only;
• Fraud prevention services: Third-party risk and fraud detection services used to protect the integrity of the Platform and the security of player funds;
• Corporate transactions: In the event of a merger, acquisition, or restructuring of on88b, your data may be transferred to a successor entity subject to the same data protection obligations set out in this Policy.

All third-party data processors engaged by on88b are bound by data processing agreements requiring them to maintain confidentiality and apply security measures consistent with those set out in this Policy.

The on88b Platform uses cookies and similar tracking technologies to operate core Platform functionality and to collect analytical data. The following categories of cookies are used:

• Essential cookies: Required for the Platform to function, including session management, on88b login authentication, and security verification. These cookies cannot be disabled without preventing use of the Platform.
• Functional cookies: Used to remember your preferences — such as language settings and responsible gaming configurations — across sessions.
• Analytics cookies: Used to collect anonymised data about Platform usage, including page visit frequency, session duration, and navigation paths. This data is used in aggregate to improve the Platform.

You may control non-essential cookie settings through your browser's privacy controls. Disabling essential cookies will impair or prevent your use of the on88b Platform, including the on88b login process. on88b does not use cookies to serve third-party advertising on the Platform.

on88b retains personal data for as long as is necessary for the purposes described in this Policy, subject to the following specific retention periods:

• Account data: Retained for the duration of your active on88b account and for a minimum of five (5) years following account closure, in accordance with gaming regulatory record-keeping requirements;
• KYC documentation: Retained for a minimum of five (5) years following the completion of the KYC process or account closure, whichever is later, in accordance with anti-money laundering requirements;
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Customer support records: Retained for three (3) years from the date of each communication;
• Self-exclusion records: Retained indefinitely to prevent re-registration during active exclusion periods and for audit purposes.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with on88b's data destruction procedures.

on88b implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the on88b Platform, including during the on88b login process and all financial transactions;
• AES-256 encryption for sensitive data stored in on88b databases, including KYC documents and financial records;
• One-way cryptographic hashing of account passwords — on88b does not store readable passwords under any circumstances;
• Access controls and role-based permissions limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments of Platform infrastructure;
• Automated monitoring for suspicious login activity and unusual transaction patterns.

Notwithstanding these measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your on88b login credentials. If you suspect that your account has been compromised, you must notify on88b immediately at [email protected].

Subject to applicable law and regulatory obligations, you have the following rights in respect of your personal data held by on88b:

• Right of access: You may request a copy of the personal data on88b holds about you;
• Right of rectification: You may request correction of inaccurate or incomplete personal data;
• Right of erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our regulatory retention obligations;
• Right to restriction of processing: You may request that on88b restrict the processing of your data in certain circumstances, for example while a complaint is under investigation;
• Right to data portability: You may request a machine-readable copy of personal data you have provided to on88b for transfer to another service provider;
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.

To exercise any of these rights, please submit a written request to [email protected]. on88b will respond to all data rights requests within thirty (30) calendar days. We may require proof of identity before processing a data request to prevent unauthorised disclosure.

Please note that certain data rights may be limited or cannot be fulfilled where on88b has a legal obligation to retain or process the relevant data, including under gaming regulatory and anti-money laundering requirements.

The on88b Platform is strictly intended for adults aged 21 and above. on88b does not knowingly collect personal data from individuals under the age of 21. If on88b becomes aware that personal data has been submitted by a person under 21 years of age, that account will be immediately suspended, all associated data reviewed, and the minor's data deleted in accordance with our data retention procedures.

If you are a parent or guardian and believe that a person under your care has registered on the on88b Platform or submitted personal data without authorisation, please contact us immediately at [email protected] so that we can take appropriate action.

on88b operates under international gaming licensing and may process or store personal data on servers located outside Malaysia. Where personal data is transferred to a jurisdiction outside Malaysia, on88b takes steps to ensure that adequate protections are in place, including the use of data processing agreements that require recipient organisations to apply data protection standards equivalent to those set out in this Policy.

Transfers to KYC service providers, fraud prevention partners, and game content providers outside Malaysia are conducted under contractual data protection obligations. on88b does not transfer personal data to jurisdictions that lack adequate data protection frameworks without the implementation of appropriate safeguards.

on88b reserves the right to amend this Privacy Policy at any time. Where amendments are material — affecting how we collect, use, or share your personal data in ways that differ significantly from this Policy — we will provide not less than fourteen (14) days' prior notice to registered account holders via the email address associated with their on88b account.

The effective date of any amended Policy will be stated at the top of the page. Continued use of the on88b Platform following the effective date of an amended Policy constitutes your acceptance of the revised terms. The most current version of this Policy is always available at on88b.app/privacy-policy.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data on88b holds about you, please contact us as follows:

• Email: [email protected]
• Live Chat: Available 24/7 via the on88b.app Platform

on88b aims to acknowledge all privacy-related email enquiries within two (2) business days and to provide a substantive response within thirty (30) calendar days. For matters involving suspected data breaches or urgent account security concerns, on88b's 24/7 live chat channel is recommended for the fastest response.

This Privacy Policy was last reviewed and updated in June 2026. on88b reserves all rights in connection with the collection, processing, and protection of personal data as described herein.